There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
I have always been driven to buck the system, to innovate, to take things beyond where they’ve been.
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it’s amazing what they can accomplish.